Its my third day in my new job and I've seen a mix of good and bad customer service.
Emma has given every customer very good service, but the senior managerT wants to give her the push and she hates him with a real passion.
ManagerR is the second manager and former no1 and hates managerT incredibly.
Frankly everyone needs to do a course in customer care, the only exception being Nick who is some form of Area Manager who is working the shop floor because his position as an AM is in limbo for 8 weeks. He has 15 years experience in this trade.
Alec is a sales rep who I've chatted with about the customer service. Frankly he wants us all to start talking to the customer and pushing stock on them with a few simple words. Its an easy task to say "What are you hiring that for....Whats the project entail....Oh we actually sell XYZ to go with that,,,,we don't hire them because they don't cost very much"
Its simple conversation that leads to a sale, but everyone just says "What are you here for, Oh OK I'll get that for you" and that's the end of the conversation.
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