Today was an interesting day.

ManagerT gave Emma a warning. It was one that had been pending for sometime. I don't know all the details of why they don't get on but she always says "I hate that man"

According to her the warning was written and he handed it to her in a letter and he wouldn't read it out because it "contained sensitive information". It makes having a warning meeting (with Nick as a witness) absurd if the warning is not given, mentioned or read out???

Today I spent most of my time managing the phones. Most of the queries were things I don't know how to look up, or find easily on the antique computer system so I'd take a message and search for the info and then call that person back. I was able to give better customer service because I could search for a specific task and respond with the correct information.

I never thought I'd work in the customer service industry because I was never comfortable saying "sir" to someone else. It surprises me how easily it comes to me. Sometimes by saying 'sir' it makes it easy to take control of the conversation and steer it the way I want or need it to go.

My Second Week

ManagerT finally returned to the office after a week away. He was away from last Wednesday until today.
First thing he did was give one of the employees the push. It was Densal who was very apathic to the job. Apparently he has a second job as a pizza delivery boy. Time keeping was the official reason given.
Well he wasn't happy, maybe now he can find something he enjoys
A senior manager visited and so all the management was in meetings all day. Thankfully that let the rest of us deal with customers.
I've spent this week getting to know Iain.
He is 61 and out of retirement and with years of retail experience. We refaced up the stock and moved the displays about until it looked better. He doesnt like the computer, but willl have to start to learn it next week.
No one in the store is interested in the retail side of things, just the hiring of our goods.
No wonder we are doing badly.